Effective Date: September 7, 2026
FALSE ALARM LLC is committed to making the fulfillment and delivery process as clear, reliable, and convenient as possible for customers who purchase products through our store. This Shipping Policy describes the general procedures and conditions that apply to order preparation, shipment, delivery, tracking, and common delivery-related concerns. By completing a purchase through our store, customers acknowledge that shipping services are subject to the terms and conditions described in this policy.
Independent Retailer of Authentic fairlife Products
FALSE ALARM LLC operates as an independent retailer that offers authentic products from selected brands. Our business is not affiliated with, owned by, operated by, sponsored by, or otherwise representing fairlife. Any references to fairlife products are made solely to identify the products available through our store.
Shipping Availability
Our store currently provides shipping for qualifying orders to eligible destinations within the United States. The availability of shipping may vary according to the merchandise purchased, the destination, carrier coverage, service restrictions, and other fulfillment requirements. Some addresses or geographic areas may have limited shipping options or may not be serviceable.
Customers are responsible for entering accurate and complete delivery information when placing an order. This includes the recipient’s name, street address, apartment or unit information, city, state, and ZIP code. Before submitting payment, customers should carefully review all shipping details. FALSE ALARM LLC cannot be held responsible for delivery failures, delays, returned shipments, rerouting expenses, or other additional costs resulting from inaccurate, incomplete, or outdated information supplied by the customer.
Free Standard Shipping
Eligible orders containing merchandise totaling $20 or more may qualify for free standard shipping. The minimum purchase requirement is based on the qualifying merchandise subtotal before applicable taxes and may be affected by discounts, adjustments, exclusions, or other changes to the merchandise value.
Orders that do not reach the applicable $20 merchandise threshold may incur a standard shipping fee. Any applicable shipping charge will generally be shown during the checkout process before the customer submits the final order, allowing the customer to review the expected order total before completing payment.
Order Fulfillment and Processing
Once an order has been successfully received, FALSE ALARM LLC will begin the fulfillment process. Processing generally takes place on regular business days and includes activities such as reviewing the order, confirming the requested merchandise, preparing the items, packaging the shipment, and transferring the completed package to the designated shipping carrier.
Processing time should not be confused with transportation time. The processing period occurs before the carrier takes possession of the package, while transit time begins after the shipment enters the carrier’s delivery network. The overall delivery period can therefore vary depending on both fulfillment time and carrier performance.
Although we make reasonable efforts to prepare orders within a timely manner, circumstances may occasionally result in longer processing periods. Increased order volume, product availability, holidays, severe weather, operational interruptions, carrier limitations, and other unexpected events may affect the normal fulfillment schedule.
Estimated Delivery Times
Any delivery timeframe displayed at checkout or communicated after an order is submitted is intended only as an estimate. Such estimates are provided for planning purposes and should not be interpreted as a guaranteed delivery date or delivery appointment.
After an order has been handed over to the shipping carrier, the actual transit period may depend on the destination, selected service, carrier operations, weather, transportation conditions, seasonal volume, and circumstances affecting the carrier’s network. FALSE ALARM LLC does not guarantee a particular delivery date or arrival time.
Shipping Confirmation and Tracking
When tracking services are available for a shipment, customers may receive a shipping confirmation containing relevant tracking information after the package has been dispatched. Customers can use the tracking number through the applicable carrier’s tracking system to review shipment movement and available estimated delivery information.
Tracking details may not appear immediately after a package leaves our facility. There can be a delay between carrier receipt, the first physical scan, and the appearance of updated tracking information online. A lack of immediate tracking updates does not necessarily mean that a shipment has stopped moving. Customers should allow reasonable time for the carrier’s system to reflect new shipment activity.
Missing or Delayed Packages
If a carrier’s tracking system indicates that a package has been delivered but the customer cannot locate it, customers should first check common delivery locations around the property. This may include the front entrance, mailbox, parcel area, building reception desk, leasing or management office, garage, or another secure location where a carrier could reasonably have placed the shipment.
Customers may also wish to ask household members, neighbors, building personnel, or other individuals who may have accepted the package on the recipient’s behalf. If the shipment cannot be located after these steps, customers may contact us at fairliferetailer@gmail.com so that we can review the available order and delivery information.
For shipments that remain in transit beyond the expected timeframe, customers should review the carrier’s tracking information for the latest available status. Depending on the circumstances, contacting the carrier directly may also provide additional information. We will make reasonable efforts to assist with shipping concerns, but once a package has entered the carrier’s network, transportation and final delivery are generally managed by the carrier.
Damaged, Incorrect, or Problematic Orders
Customers should contact our customer service team as soon as reasonably possible if merchandise arrives damaged, an incorrect product is received, or the package appears to have suffered damage during transportation. When contacting us, customers should provide the order information along with a clear explanation of the issue. This allows us to review the circumstances and determine an appropriate solution.
Depending on the nature of the concern, we may ask customers to provide photographs of the shipping carton, packaging materials, labels, or affected merchandise. Additional information may be necessary to evaluate the condition of the shipment and, when appropriate, assist with an investigation involving the shipping carrier or another relevant party.
Shipping Address Changes
Customers who notice an error in their shipping information after completing an order should contact us as soon as possible. We will make reasonable efforts to accommodate an address correction when circumstances allow, but an address change cannot be guaranteed once an order has entered fulfillment, been packaged, or been transferred to the shipping carrier.
When a package has already been dispatched, the customer may need to communicate directly with the carrier to determine whether delivery instructions, rerouting, or other options are available. Any additional expenses associated with address correction, rerouting, returned packages, or replacement shipments may be the customer’s responsibility when the underlying issue was caused by incorrect or incomplete information entered at checkout.
Unforeseen Shipping Conditions
Delivery schedules may be disrupted by circumstances that are outside the reasonable control of FALSE ALARM LLC. Examples include extreme weather, natural disasters, transportation interruptions, carrier network disruptions, public emergencies, holidays, unusually high shipping volumes, inventory limitations, or other events that interfere with ordinary fulfillment and transportation operations.
When significant disruptions occur, we will make reasonable efforts to continue fulfilling orders and provide customers with information that is reasonably available concerning material delays. However, circumstances affecting third-party carriers may prevent us from controlling the final delivery schedule.
Contact Information
Customers who need assistance with shipping, order processing, tracking, delivery concerns, damaged merchandise, or other matters related to an order placed through our store may contact FALSE ALARM LLC using the information below.
Email: fairliferetailer@gmail.com
Phone: 1-800-648-5415
Mailing Address:
6244 CASTLEGATE DR W APT 9307
CASTLE ROCK CO 80108
US
FALSE ALARM LLC is an independent retailer of authentic products from selected brands and is not affiliated with or operated by fairlife. Shipping eligibility, available delivery services, estimated arrival periods, and carrier performance may differ based on the destination, merchandise, and circumstances surrounding each individual order.