If you have a question about an order, a product, or information presented on our website, FALSE ALARM LLC is available to assist. Our customer service team is committed to providing useful guidance and helping customers resolve questions related to purchases, products, shipping, returns, availability, and other aspects of their shopping experience.
FALSE ALARM LLC is an independent retailer that offers authentic products from selected brands, including fairlife products. We operate independently and are not affiliated with, owned by, sponsored by, or operated by fairlife. References to fairlife and its products are used to identify the products available through our store.
Customer Service
Our support team is available to assist when the information you need is not readily available on our website. You may contact us with questions about products, purchases, order processing, shipping, delivery, returns, availability, store policies, or general concerns. We aim to provide straightforward information and practical assistance based on the details available to us.
When contacting customer service, please explain your question or concern as clearly as possible. Providing relevant information at the beginning of your inquiry can help our team understand the matter and respond more efficiently. For order-related questions, information such as your name, order number, and the email address associated with the purchase may be useful.
Telephone Support
Customers may reach our support team by telephone at 1-800-648-5415. Phone support is available for general questions concerning products, orders, and our retail services.
If your call cannot be answered immediately, you may leave a voicemail containing your name, telephone number, and a brief explanation of the reason for your call. Please make sure the contact information you provide is accurate so that our team can reach you if additional communication is necessary.
For questions involving a particular order, keeping your order details available during the call may help us identify the relevant purchase and provide assistance more quickly.
Email Support
Written inquiries can be sent to fairliferetailer@gmail.com. Email can be especially useful when your request requires a detailed explanation or when you would like to provide information about an issue in writing.
For questions concerning an order, please include relevant details such as your name, order number if available, the product involved, and a clear description of the issue. Supplying accurate information can help us understand the circumstances and determine what assistance may be appropriate.
Please avoid sending sensitive personal information that is not necessary to resolve your inquiry. We recommend sharing only the information reasonably needed for us to identify your order or understand your request.
We make reasonable efforts to review customer messages and respond as soon as practical. The amount of time required to respond may vary depending on the nature of the inquiry, the information provided, and whether additional review or clarification is necessary.
Mail Correspondence
Customers who prefer traditional mail may send correspondence to the following address:
FALSE ALARM LLC
6244 CASTLEGATE DR W APT 9307
CASTLE ROCK CO 80108
US
When writing to us, please include your name, preferred contact information, and enough detail about your reason for contacting us to allow our team to understand and respond to the matter. If your correspondence concerns a particular purchase, including the relevant order information may also be helpful.
Product Assistance
We recognize that customers may have questions about products before placing an order as well as after receiving their purchase. If you need additional information about an item offered through our store, you may contact our customer service team by phone or email.
Our team can assist with general questions about products and provide information available to us regarding items sold through our independent retail operation. Product packaging and manufacturer-provided materials may contain the most current information concerning ingredients, specifications, usage, storage, or other product details, so customers should also review those materials when appropriate.
Order Support
If you need help with an existing purchase, our team can assist with general order-related questions. These may include inquiries about order processing, shipment status, delivery, returns, or other matters connected with a purchase made through our store.
For an order-specific inquiry, providing the order number and the email address used during checkout can make it easier for us to locate the relevant transaction. If an item arrives damaged, incorrect, incomplete, or otherwise different from what you expected, please describe the issue clearly when contacting us. Depending on the circumstances, we may request additional information so that the matter can be reviewed properly.
General Questions
Not every customer inquiry will fit into a specific category, and that is completely fine. If you are unsure where your question belongs, you are welcome to contact us anyway. Our team will review the request and provide the appropriate information or direct you toward the relevant assistance when possible.
We believe effective customer service begins with clear communication. Providing accurate and relevant details helps us understand what you need and reduces unnecessary delays. Customers may choose the communication method that is most convenient for them, whether telephone, email, or postal correspondence.
Independent Retailer Disclosure
FALSE ALARM LLC operates as an independent retailer and is separate from fairlife. We are not affiliated with, sponsored by, owned by, or operated by fairlife. Any fairlife product names, trademarks, logos, and other brand identifiers referenced on our website remain the property of their respective owners.
Our responsibility as a retailer is to provide customers with access to authentic products from selected brands and to support customers throughout their purchasing experience. We strive to maintain a convenient shopping environment, provide useful information, and offer responsive assistance when customers have questions or concerns.
Contact Information
For customer service assistance, please contact FALSE ALARM LLC using the information below.
Email: fairliferetailer@gmail.com
Phone: 1-800-648-5415
Mailing Address:
6244 CASTLEGATE DR W APT 9307
CASTLE ROCK CO 80108
US