FALSE ALARM LLC is committed to providing customers with accessible, practical, and dependable assistance throughout their shopping experience. Whether you are considering a purchase, have already placed an order, or need help after receiving a product, our customer service team is available to address questions and provide guidance regarding purchases made through our store.
FALSE ALARM LLC is an independent retailer offering authentic products from selected brands, including fairlife products. We operate independently and are not affiliated with, owned by, sponsored by, or operated by fairlife. Any references to fairlife products or brand names on our website are intended only to identify the products available through our retail business.
Customer Support
Our support team welcomes inquiries concerning products, orders, shipping, delivery, returns, refunds, availability, and other matters associated with our store. If you cannot find the information you need on our website, you may contact us directly for additional assistance.
When submitting a question, please provide a clear description of what you need help with. For purchase-related matters, including your name, order number, email address used during checkout, and other relevant order details can help our team identify the appropriate transaction and understand your request. Please avoid providing sensitive personal information unless it is genuinely necessary to address your inquiry.
Product Information
Customers may contact us with general questions about products offered through our store. We can provide available retail information concerning product listings, purchasing, availability, and other aspects of the products we sell.
For information specific to an individual product, customers should also review the product packaging and labeling. Product labels are generally the most current source for details such as ingredients, nutritional information, storage requirements, product specifications, and other item-specific information.
If you experience an issue with a product you received, please explain the circumstances as clearly as possible. Depending on the nature of the concern, our team may request additional details to help evaluate the situation and determine what assistance may be available.
Order Assistance
Our customer service team can help with general questions concerning orders placed through our website. This may include inquiries about order confirmation, processing, shipment status, tracking information, delivery, and other aspects of the purchasing process.
When contacting us about an existing order, having your order number and the email address associated with the purchase available can help us locate the relevant information more efficiently.
Once a package has been handed over to a shipping carrier, certain aspects of delivery may be outside our direct control. Carrier operations, transportation conditions, weather, service interruptions, seasonal demand, and other circumstances can affect delivery schedules. We will make reasonable efforts to provide available information and assist customers when an unexpected delivery issue occurs.
Shipping and Delivery
If your tracking information shows that a package has been delivered but you have not received it, we recommend checking areas where packages are commonly left and confirming with household members, neighbors, building personnel, or the applicable carrier when appropriate. If the package still cannot be located, please contact our customer service team so we can review the information available to us.
For shipments that are delayed or remain in transit, carrier tracking information may provide the latest available status. Delivery estimates are not always within our control and can change because of transportation conditions, weather, operational delays, high shipping volumes, or other circumstances.
Returns and Refunds
Customers who have questions about returning a product or requesting a refund may contact our support team for information regarding the applicable process. Whenever possible, please reach out before sending an item back so that we can provide guidance based on the circumstances of the purchase.
Depending on the nature of the request, we may ask for information concerning the order, product, or reason for the return. Certain purchases or situations may be subject to specific return or refund conditions. Customers should review the applicable terms associated with their order for additional details.
Response Times
We make reasonable efforts to review customer inquiries and respond as promptly as practical. The time required to respond may differ depending on the nature of the request, the amount of information provided, the number of inquiries being handled, and whether additional investigation or communication with another party is necessary.
Some matters may require additional time to review before a complete response can be provided. Providing accurate and relevant information when first contacting us can help reduce unnecessary delays and allow our team to address the matter more efficiently.
Communication Options
Customers may contact FALSE ALARM LLC by email or telephone for assistance with products, orders, shipping, returns, refunds, or general questions about our retail services.
Email: fairliferetailer@gmail.com
Phone: 1-800-648-5415
Mailing Address:
FALSE ALARM LLC
6244 CASTLEGATE DR W APT 9307
CASTLE ROCK CO 80108
US
For email inquiries, please include your order number when relevant and explain the reason for your message in sufficient detail. If you contact us by telephone, having your order information available may make it easier for our team to assist you.
Our Customer Service Commitment
We aim to make customer communication simple, respectful, and useful. Questions and feedback help us understand where customers may need additional information or assistance, and we use these interactions to support an improved retail experience.
Our role is to provide practical assistance concerning products and purchases made through our independent store. We strive to communicate clearly, provide information available to us, and help customers understand the appropriate next steps when an issue arises.
FALSE ALARM LLC remains an independent retailer of authentic products from selected brands. We are not affiliated with or operated by fairlife, and our references to fairlife products do not establish or imply any partnership, sponsorship, endorsement, or other business relationship with fairlife. fairlife and related trademarks, product names, logos, and brand identities belong to their respective owners.